Returns & Exchanges
At Silverback Bikes, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can return your item in its original, unassembled condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Shipment
Securely pack the product in its original manufacturer packaging, ensuring all tools, manuals, and accessories are included.
Affix Shipping Label
Download and print your prepaid shipping label from the portal and attach it clearly to the outside of the box.
Inspection and Refund
Once our technicians verify the bike's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing